Trademark Theming sells both stock items and custom-made items.
All returns will require an RMA issued by Trademark Theming, a copy of which must be attached or enclosed to the returned item. The buyer is responsible for all return shipping costs.
STOCK ITEMS:
For approved returns, made within 30 days, the buyer will receive a replacement item or a full refund.
CUSTOM ITEMS: Buyers will be required to give final approval on all custom-made items before we ship and cannot be returned unless specification or workmanship standards are not met. Approved Custom Item Returns must be made within 15 days. Thus, giving buyer ample time to review the item to make sure it meets the design specification and requirements.
Custom items requiring installation, should be examined by the installers or customers assigned representative within 24 hours of delivery. Notification must be given to Trademark Theming immediately of any discrepancies found during the 24 hour inspection period. Adjustments that are needed after this date can be made but will incur additional costs.
